The MOQ depends on the capacity and detailed customized demands.
2.Do you offer customization service?
Sure, that's our advantage business scope. First,you put forward product requirements,then our technology department discusses whether the product can be produced.If it can be produced,a quotation will be provided.We will provide the best MOQ and quality service.After the deal is confirmed,new samples will be offered as soon as the mould is ready. We will arrange mass production according to the approved new samples. And you can arrange your staff or a third party inspection company to do inspection before shipment.
3.What is your payment term?
For orders, we accept T/T, D/P, or L/C at sight.
4.What if there is quality problem after receiving the products?
We guarantee all the products are thoroughly inspected before shipment, and there won’t be defective products. Pictures of the products and packing will be sent to customers before shipment. If there is any damage caused by transportation, this is beyond what we can control. Therefore, the customer needs to contact us immediately upon receiving the products and inform us of the specific damage, so that we can confirm the ultimate responsibility and settle the dispute. We sincerely hope that we can provide you with complete satisfaction and earn you confidence in our company.
5.Can I check the products before delivery?
Yes. You can pay a visit to our factory by yourself or ask your colleague to come, or entrust a third party inspection company to do the inspection before delivery.
6.Can I visit your factory to have a look?
Of course, ZHIYUAN group warmly welcomes your visit and values this opportunity to learn more about each other.
7.Can I use my own material for production?
Yes. We accept customer-supplied material as long as it fits with our machine capabilities.
8.How can you ensure we get mold on time?
For each order, we make a control plan about design, manufacture and trial schedule. We will send you progress schedule to follow up once or twice a week for your reference. Once there is any abnormality, we will react quickly and work out to solve the problem by working overtime or adjusting the manufacturing order, ensuring the task is accomplished according to schedule.
9.How can I get the mould quotation?
To offer you an accurate mould quotation, we require following information:
Product sample or drawings in 3D file, with detailed dimensions;
Your requirements of mould material and product material;
Your special requests for mould structure, etc.
10.How do I know my design will be kept confidential?
We understand the sensitive nature of your design and will comply with requests for any non-disclose or confidentiality agreement. We also have a strict policy within our factory that without express permission, no photographs are ever allowed of customers’ products. Besides, without your approval, we would never allow any proprietary information to be disclosed to a third party and any copy would be prohibited.